Tigers Returns Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 15 days of receipt and in saleable condition for a refund or like-for-like exchange. Return requests are only accepted online for products purchased directly from Tigers eShop at MY.Go2Tigerseshop.com. If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in ‘as new’ condition, both unwashed, unworn and items must have all original tags. We will accept exchanges on uniforms, apparel, gear & equipment only under the following conditions:
Due to hygiene-related concerns, we regret to inform you that compression shorts, athletic supports & cups, products made from lycra (fight shorts, compression shorts, rashguards, etc.) will not be eligible for return under any circumstance. Food and beverages as well as all perishables goods will be subject to a different refund policy. Please contact our Customer Service team directly.
When returning items to Tigers, please ensure the product is well packaged and protected from damage in transit. Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser. All gift cards are non-refundable.
If you would like to make an exchange on your purchase please follow the steps in the next section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
How to Make a Return
All returns must be provided a Return Merchandise Authorization (RMA) number before they are shipped back to us. Goods returned without an RMA number will not be accepted and may be returned to you at your expense.
To obtain an RMA, please send an email to eShop.MY@Go2Tigers.com and provide all appropriate information: Full Name, Contact Number, Email, Date of Purchase, Invoice Number, Item/s for Return, and Reason/s for Return. You will receive a response within one business day with further instructions.
Please note that you are responsible for order, return shipment or exchange item (s) shipping fees. We recommend sending returns back through a tracked & insured shipping method (such as SF, DHL or FedEx). We are not responsible for returns that are lost or damaged in the mail.
According to your location, please post the package back to one of the following returns addresses:
Returns to Shanghai
Tigers China Co. Limited
1/F., Warehouse 2, Goodman Pudong International Airport Logistics Park,
No. 83 Shixin er Road, Pudong,
Returns to Shenzhen
Tigers China Co Limited
1st floor, No. 7 Warehouse, Huanan Logistics,
No. 1 Mingzhi Rood, Longhua District
HONG KONG RETURNS
Tigers (HK) Co. Limited
5 Floor, Gateway TS
No. 8 Cheung Fai Road, Tsing Yi
NT, Hong Kong
Tigers Global Logistics (M) SDN BHD
No. 60-1, Jalan Ramin 2, Botanic Business Gateway
41200 Bandar Botanic
We recommend that you acquire Proof of Purchase and retain this until you receive email confirmation that we are processing your return. You can post items using your service of choice with cost of postage clearly marked on the package. Once we receive returned items at Tigers, we aim to process them within seven working days.
Refunds will be made directly to the card used to make the original purchase. If you have not received your refund within ten business days after we received your return, please contact us for additional assistance. For international returns – Tigers will not accept customs charges incurred when returning items.
Any carrier choice is at your own risk, we cannot take responsibility for loss or damage caused by independent carriers.